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Best Upon Request serves organizations throughout the United States. Our locally based concierge teams are on-hand to provide our customers with excellent care, from running errands to event planning. For a complete list of our concierge services, please visit the What We Do page.
Providing Best Upon Request concierge services results in a number of benefits for your organization, such as:
- Increased employee retention
- Higher employee satisfaction
- Enhanced employee productivity
- Reduced employee absences
- Improved patient satisfaction
- Enhanced patient-focused care
- Differentiation in a competitive market
- Recognition as an Employer of Choice
Best Upon Request can customize a concierge service program to fit your organization's needs. For more information on the services Best Upon Request offers, please feel free to contact us to set up a call with a Concierge Consultant.
Results
Best Upon Request's priority is quality customer care, and in turn, high client and customer satisfaction and loyalty. A key measure of our success is the Net Promoter Score® (NPS), a loyalty metric that is calculated from the question, "How likely are you to recommend Best Upon Request to a colleague or friend?"
Based on our 2010 survey results:
- Best Upon Request's client NPS = 100%*
- Best Upon Request's customer NPS = 81%**
According to www.netpromoter.com, "If a company's 'growth engine' were running at perfect efficiency, it would convert 100% of its customers into Promoters ... Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%. But the average firm sputters along at an NPS efficiency of only 5 to 10%."
*Calculated from Annual Value Surveys conducted via phone with 13 clients
**Calculated from Annual Customer Satisfaction Surveys conducted via Zoomerang with 1,922 customers
Best Upon Request customers agree that our concierge services:
- Help increase work/life balance (89%)
- Help reduce stress levels (92%)
- Increases commitment to employer (80%)
In a 2008 survey of Best Upon Request customers, the following categories received a "Strongly Agree/Agree" performance indicator:
- Overall quality (93%)
- Will use Best Upon Request again (98%)
- Recommend to others (98%)
- Service was convenient (97%)
- Service handled professionally (97%)
- Concierge explained what to expect (96%)
To read how concierge services have affected our customers, visit our Testimonials and Success Stories page. If you would like to explore how Best Upon Request can positively impact your organization, please contact us for more information.
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| In general, reducing turnover by even one-half percent yields a positive return on your investment. |
